Please read these booking terms carefully.
You will be asked to expressly agree to these booking terms during your transportation booking process on our website.
These are standard terms and conditions and an affiliate provider terms may vary.
“CLIENT\” means the person who accepts a quotation or offer of the Provider for the sale of Services or whose order for the Services is accepted by the Provider;
Before booking a journey with us you are requested to read and accept our \”Terms of Business\” below.
(a) The Provider (an affiliate company) shall sell and the Client shall purchase the
Service in accordance with any quotation or offer of the Provider which is accepted by the Client, or any reservation of the Client which is accepted by the Provider, subject in either case to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such reservation is made or purported to be made, by the Client.
(b) A contract will only come in to being upon the acceptance of the Provider of the reservation and the following conditions shall be deemed to be incorporated in the contract. The Client accepts these terms & conditions by placing a reservation on this website, booking with the provider directly via but not limited to the providers; web site, via telephone, or via telephone booking agent.
(d) No reservation order submitted by the client shall be deemed to be accepted by the provider unless and until confirmed in writing by email telephone or otherwise by an authorised representative of the provider.
(e) The Provider reserves the right, by giving notice to the Client at any time before delivery, to increase the price of the service to reflect any increase in the cost to the provider which is due to any factor beyond the control of the provider (such as, without limitation, any foreign exchange fluctuation, currency regulation or alteration of duties, any change in delivery dates, quantities or specifications for the service which is requested by the Client, or any delay caused by any instructions of the Client or failure of the Client to give the Provider adequate information or instructions.
(f) The Provider reserves the right to use the services of contractors or sub contractors (herein known as third parties) to provide services to Clients. Where appropriate details i.e. names, addresses of any such third parties will be provided by the Provider upon any reasonable request and at the discretion of the Provider.
(g) Reservations orders made for service on the following dates will be subject to an additional surcharge of 50% on published prices: 24, 25, 26, December & 1 January.
(h) A maximum time of 30 minutes for address collections & 90 minutes for airport, seaport collections will be allocated, whereupon non-contact with the client will classify the reservation to be a NO SHOW & will be subject to clauses 8(b) & 9(a).
(4) Booking process
The advertising of services on our website constitutes an “invitation to treat”; and your submission of a booking request for ground transportation service or services constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order.
Our affiliates provide airport transfers, executive and elite chauffeur driven cars, coach services, group transfers, London tours, day hire and as directed private hire services.
(6) Price and payment
Prices for services are quoted on our website. However, it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our online booking procedures so that correct price will be stated when you pay online for any bookings.
Payment must be made in full for Pay by card (Pay Now) bookings. For Pay in cash (Pay Later) bookings we still require your card details as a security and will check the authenticity of your information.
We do not charge VAT on cash and credit/debit card bookings.
For Private and Business credit invoice accounts we will add VAT on all bookings.
Prices are liable to change at any time, but changes will not affect contracts which have come into force.
(7) Terms of Carriage
(a) The Providers (herein known as an affiliate company) prices are based on clients (herein known as passengers) being ready to travel at the booked time and date. Clients must book their ground transfer in accordance with check in times and guidelines provided by their relevant air or cruise line.
(b) All meets apart from airports waiting time are free for the first 10 minutes; thereafter you will be charged 6 pounds every 15 minutes on the entire waiting time. Airport and Seaport collections: 60 minutes free waiting time from the time of actual landing of your flight is included in the price, additional free waiting time can be requested at time of booking, otherwise you will be charged 6 pounds for every 15 minutes waiting after the free 60 minutes for airport pickups. There is no additional charge for flight delays.
(c) Fares quoted are flat rates. Any diversions, additional set downs or pickups by passengers will incur a minimum charge of £5.00 per diversion. Fares quoted that are not booked will have a validity of 24 hours. Freedom Airport Service reserves the right of altering any prices without prior notification however quotations on confirmed bookings will be binding.
(d) Neither us or any of our affiliate transport provider nor any of its contracted or sub-contracted drivers will accept responsibility for loss or damage to luggage. Clients are responsible for ensuring that their luggage is loaded/unloaded at all times, if accompanying the luggage on the journey.
(e) Vehicles are booked by clients as requested. Standard and Estate/MPV cars carry a maximum of 4 passengers & luggage. Vehicles to carry a larger number of passengers & luggage are available & are to be booked as required, (for luggage limitations, vehicle types and relevance).
(f) Damage to vehicles caused by passengers due to soiling is chargeable at the rate of £60.00 (GBP) in cash at the time of instance by the driver.
(8) Your rights of cancellation & Charges
(a) Reservations that have been accepted and confirmed by the Provider may be cancelled by the Client by telephone or email at firstname.lastname@example.org. Vehicles that are cancelled by client after reservation acceptance by the provider shall incur a cancellation charge.
(b) Cancellations that are not informed of are deemed to be of the status ”NO SHOW” and will subject to a charge of 100%.
(c) Cancellation informed 24 hours or more prior to booked journey time are subject to a charge of £10.00 for a single journey booking and £20.00 for a return journey booking.
(d) Cancellations informed 6 to 24 hours prior to the booked journey time are subject to a charge of 50% of the quoted fare.
(e) Cancellation\’s not informed up to 6 hours prior to the time of booking cancellation charge incurred: 100% of quoted fare.
(f) For ASAP (As Soon as Possible) jobs and journeys which require more than 6 hours to dispatch the vehicle to be at pickup place, we reserve the right to charge 100% of quoted fare for the journey, unless the cancellation has been made prior to the dispatch of the vehicle.
(g) Vehicles that are booked by the client those are not suitable for the purpose for which they have been booked for will be subject to clause 7(e) and 8(e).
(9) Consumer rights
If you are a consumer, any statutory rights which you have, which cannot be excluded or limited, will not be affected by these booking terms
If you cancel your booking and are entitled to a refund as in section 9 of this document, we will usually refund any money received from you using the same method originally used by you to pay for your booking. We will process the refund due to you within 24 hours of the time we received your valid notice of cancellation.
(11) Limitations and exclusions of liability
Nothing in the booking terms will: (a) limit or exclude the liability of a party for death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; (c) limit any liability of a party in any way that is not permitted under applicable law; or (d) exclude any liability of a party that may not be excluded under applicable law. If you are a consumer, any statutory rights which you have, which cannot be excluded or limited, will not be affected by the online booking terms.
The limitations and exclusions of liability set out in this Section and elsewhere in the booking terms: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the booking terms or in relation to the subject matter of the booking terms, including liabilities arising in contract, in tort including negligence and for breach of statutory duty.
We will not be liable to you in respect of any losses arising out of a force majeure event.
We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
If you are a business customer, we will not be liable to you in respect of any loss or corruption of any data, database or software.
If you are a business customer, we will not be liable to you in respect of any special, indirect or consequential loss or damage.
If you are a business customer, our aggregate liability to you under the booking terms will not exceed the greater of: (a) amount; and (b) the total amount paid or (if greater) payable by you to us under the booking terms.
(12) Force majeure
In this Section “force majeure event” means any event which is beyond our reasonable control.
Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Providers reasonable control directly or indirectly:
(a) Act of God, explosion, flood, tempest, fire or accident;
(b) War or threat of war, sabotage, insurrection, act of terrorism, civil disturbance or requisition;
(c) Acts, restrictions, regulations, byelaws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
(d) Traffic accidents, traffic hold ups, traffic congestion;
(e) Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the Provider or of a third party);
(f) Flight delays, flight cancellations, early arrivals;
(g) Power failure or breakdown in machinery including vehicles and computer systems.
(13) General terms